Carreras en Optitex: ¡trabaje con nosotros!

Como el proveedor de una plataforma integrada 2D/3D líder del mundo, nuestra tecnología de vanguardia está revolucionando los métodos de la industria de la moda en lo que respecta a desarrollo, producción y comercialización de indumentaria, pues permite que los clientes tengan una imagen clara de cada etapa del proceso, con la posibilidad de que los cambios que se hacen en 2D o 3D se reflejen automáticamente en el otro.

 

Si desea formar parte de la revolución digital y trabajar en soluciones innovadoras que proporcionen un flujo de trabajo más homogéneo y eficiente, desde la primera puntada hasta la prenda final, entonces Optitex es el lugar de trabajo indicado para usted.

Location
  • Israel
Department
  • Customer Success
Show All

Professional Services Consultant

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a digital print business. 

Optitex is a leader in 3D cloth simulation and works with major fashion companies around the world in adopting the use of 3D to change the fashion industry. The Customer Success Team is responsible for ensuring the provision of value to key accounts from Optitex products. The Customer Success Technical Account Manager will be responsible for project and technical relationship with  key accounts both pre and post the sale, supporting their needs in adopting and gaining value from Optitex 3D products.

Main Responsibilities:

  • Support Sales Account Managers with technical and project management of pre-sale demos and pilots
  • Discover customer business goals and create implementation project plans based on goals.
  • Manage and execute ongoing project delivery based on defined goals including – training, mentoring, project management, content creation etc.
  • Liaise with Sales Account Manager to resolve customer relationship issues and advance newly identified business opportunities for accounts being managed.
  • Liaise with Product team to resolve and prioritize product related issues and opportunities for the accounts being managed.

Job description:

  • 5+ years of technical experience in production/ garmenting oriented management
  • Proven knowledge of CAD/CAM systems.
  • Background at Pattern making (Optitex, Lectra, Gerber, Assyst or other well-known Pattern Design software), Tech design and/or 3D simulation – a major advantage
  • Strong  customer relationship and management skills
  • Strong English.
  • Willingness to travel.

We move quickly, with the purposeful intention of solving a problem, accomplishing a goal, and ultimately making a difference for our customers, partners, colleagues and shareholders, EFI SPRINTers take action and adapt to changes in order to transform our customers businesses to be more productive and profitable through innovation in a fashion business.

 

Location:

Israel, Customer Success.

Aplicar

Technical Support Engineer

Position Overview

The Technical Support Engineer will provide professional application technical support & consultation to clients. The position requires a knowledge of the Windows Operating system, old and new, with a primary focus on the installation and peripheral connectivity needed for CAD/CAM software in an office/manufacturing environment. You’ll be responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis. Take ownership of customer support issues and push them to resolution. Provide guidance and training for support staff of all levels; execute escalation procedures when applicable, as defined by management. We are growing up fast and are looking for people who want to develop with us. We believe in a high intelligence, no ego work environment and foster collaboration as a team.

Primary Responsibilities

  • Provide tier 1 & 2 support: act as initial escalation point for Installation & Device Management Support for staff and the customer.
  • Responsible for analyzing and responding to support tickets in adherence with SLA.
  • Act as a liaison with management to inform of progress, request information, manage expectations and close out issues.
  • Continually monitor and update all assigned cases in support ticket system with timeliness, accuracy, relevant information and using appropriate customer-facing communication as judged by management.
  • Work collaboratively with customers’ and technical groups for connectivity to various devices/interfaces/applications.
  • Maintain and assist managing test environments for problem replication.
  • Lead installation, implementation and client coordination of testing fixes provided by
    Development for Production related issues; document work following change control.
  • Maintain and expand product knowledge/expertise by learning, as necessary.

 

Qualifications/Experience

  • Experience with support of technical services and ability to quickly learn the
    technical aspects needed to support the products – Must
  • Prior experience in supporting customers of CAD/CAM software applications –  Must
  • Expertise in one or more specialized areas of IT such as Microsoft Operating System Administration (Workstation: XP-10 & Server: 2003-2012 ), Advanced Troubleshooting skills in a multi-user environment, Understanding of networking concepts such as DNS, DHCP, Email, HTTP, and TCP/IP protocols and applications, and Device connectivity using multiple protocols (Serial RS-232,USB,Ethernet) along with associated drivers.
  • Must have good verbal/phone presence – experience in call center or customer support is a plus.
  • Ability to multi-task and manage changing priorities to meet demands of clients
  • Demonstrated ability to contribute to an atmosphere of teamwork through collaborative
    behavior and open communications
  • Successful candidate must enjoy problem solving, which is a significant part of the job
  • Bachelor’s degree (concentration in Computer Science or Computer Engineering preferred)

Location:

Israel, Customer Success.

Aplicar